Last updated: 26 October 2026
This policy describes how Babbel Technologies Pvt. Ltd. handles payments, cancellations and refunds for the services it provides in and around Bhubaneswar. It applies to every order agreed with us by telephone, email or in person.
1. How prices and orders are agreed
Our published prices apply to every order. Where a service is priced by quantity or the website shows an estimate, we state the final amount in writing before any work starts, based on the details you give us. Nothing is agreed or paid on the website itself: the order takes effect when you accept our written confirmation.
2. Refunds and part-completed work
A refund is issued using the payment method of the original transaction, normally within 14 days after we have agreed it with you. If that method is no longer available, we ask you for bank details at [email protected] and transfer the amount there, free of charge. Services already provided in full are not refundable; for partly completed work we settle the fee for the completed part and return the balance, allowing for material or third-party expenses agreed in advance.
3. Complaints about our work
Complaints about the quality of a service should reach us at [email protected] within 14 days of the work being completed, and can also be raised beforehand by telephone at +91 674 255 4182. We respond within a few working days and agree with you how the matter is to be put right, by reworking the service or by refunding part of the fee.
4. Cancellation on our side
If we have to cancel or postpone an appointment, for example because of illness, a delay on an earlier job or circumstances beyond our control, we let you know as soon as possible and offer the next available date. If no new date suits you, anything you have already paid for that service is refunded in full.
5. Cancelling or moving an appointment
You may cancel or reschedule a booked service up to two working days in advance at no cost, by telephone at +91 674 255 4182 or by email at [email protected]. If you cancel later than that, or if we cannot reach you at the agreed time, we may charge for work already performed and for expenses that can no longer be recovered, though we would rather offer you another appointment.
6. Payment terms
Invoices are payable within 14 days of the invoice date unless a different term is agreed in writing, and we accept bank transfer as well as the other methods stated on the invoice. For larger jobs an advance payment or payment in instalments may be agreed and recorded in the quotation. Overdue invoices are followed up with a reminder, after which statutory interest may be charged.
7. Withdrawal from distance contracts
Where the law gives consumers a right to withdraw from a contract agreed by telephone, by email or online, that right applies in addition to this policy. Written notice to [email protected] within the statutory period is enough, and any work you expressly asked us to begin before withdrawing is then settled separately.